Service

We have a service department and shop with very skilled, trained and certified technicians, who service ALL brands of heating and cooling equipment.

Our customer-centered staff is always ready to greet and meet your service needs. The WayneOur staff is available Monday thru Friday 8:00 a.m. to 5:00 p.m. We even offer weekend, holiday and out-of-hours emergency call outs. Our customers decide the level of emergency, not us. You say it’s an emergency and we are on our way. Many heating and cooling service offer 24/7 service, but very few are actually available when the need arises. You call, and Twin Oaks responds. If this service is needed, please pay close attention to our message when you call.

Our technicians come with very well stocked service trucks that have equipment and replacement parts to meet most of your heating and cooling needs. Our service trucks have over $11,000.00 in factory fresh supplies, parts and refrigerant to get you comfortable again.

Service Tips

If your system will not come on, check your circuit breakers and disconnect switches.

Changing your thermostat setting rapidly may cause the compressor motor protector to open. Hickory Grove When this happens the compressor will turn off for a short period of time. Always allow 15 minutes for compressor to automatically reset itself.

Check your blower compartment door to insure it is closed. The unit will not come on if the door is not completely closed.

Check outdoor condenser for any blockages. Enclosures around this equipment can interfere with proper operation.

Sometimes you may experience rooms cooler or warmer than others. You can balance, somewhat, airflow to your satisfaction. Simply pull the lever on the registers downward to decrease and upward to increase airflow.

Remember, when increasing airflow for one area you decrease in another. It is not uncommon to find the need to change the airflow for each season. For energy conservation, you may want to completely shut off the register in one or two unused rooms and close the door to that room. Remember the equipment was sized for the whole house so don’t shut off too many rooms because the airflow should not be decreased more than 15% of the total.