Ask the Experts

Twin Oaks has unsurpassed leadership for indoor air quality. Having fresh, clean air, in addition to proper humidity levels in your home can be key to the comfort level in your home. Indoor air quality products can enhance the overall comfort and efficiency, while solving problems of discomfort. At Twin Oaks we find the root cause of the problem instead of marketing a, “buy this and fix all,” mentality. We sample your indoor air and determine the exact cause if the problem, then offer you a common sense approach to correcting the origin.

At Twin Oaks, when you have questions our Comfort Advisors are always ready and able to answer your questions without guessing or selling you another box.

Take a moment to read some of the most frequently asked questions we get.

What equipment will best fit my home?

Nine out of every ten gas furnaces we change are not the right size for the home. There are many factors that affect the specifications and sizing of the system you choose. Some of these factors are; geographic location, square footage, insulation, design, duct size, roof, floor, walls, windows, facing and arrangements, as well as many more. Twin Oaks can provide an in-home evaluation to determine which equipment and capacity is best suited for your home and your family’s needs and health. Please Contact us for an in-home evaluation with no obligation or cost.

How much will a new system cost?

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Every customer has individual needs, therefore need individualized attention. Please Contact us to schedule an appointment with one of our Comfort Advisors.

What does my warranty cover?

Under the standard factory warranty, the manufacturer covers all parts and labor for the first year and the key components like heat exchangers and compressors are covered much longer depending on the equipment model selected. If Twin Oaks installs your equipment your job is registered with the manufacturer by us and a complete file of the job is kept current in our office. If not installed by Twin Oaks, you will need to support facilitation of maintenance and repair of your equipment will be your model and serial number and installation date.

How will SEER rating affect me, as a consumer?

Seasonal Energy Efficiency Rating [SEER]. All manufactured equipment on or after January 23, 2006 has a minimum efficiency standard set and mandated, by the U.S. Department of Energy. A 13 SEER air conditioner or heat pump will save the consumer money on their electric utility statement. The savings is determined by the SEER rating efficiency of your current system. For example, a 13 SEER can amount to a savings of about 23% compared to a 10 SEER unit.

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How long will my system last?

A regular maintenance, by experienced professionals, will support the longevity of your system. The appropriate care can provide your gas furnace up to 25 years and 15 years for your air conditioner or heat pump.

How often should I have my heating and cooling systems serviced?

The service on residential heating and cooling equipment should be at least once a year. The ideal service is twice a year. Twin Oaks recommends twice a year, once in the spring and again in the fall. We offer very affordable Safety and Efficiency Agreements [SEA] for your systems, in which we provide our customers an ultimate tune-up semi-annually, commercial and residential. Call us for details and “Peace of Mind.”

Below are some tips we recommend to support comfort, longer equipment life and lower utility bills:

  • Keep the area around your outdoor equipment free of grass trimmings and shrubbery. This effort will help dirt and debris from interfering with the air flow.

  • Don’t cover grilles and diffusers with furniture, if possible. This takes away your system’s ability to deliver air efficiently.

  • During the summer months, keeping drapes or blinds closed in the afternoon will maintain cooler temperatures from solar heat.

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  • If possible, operate major appliances in the evening.

  • Refrain from using your oven while running your air conditioning.

  • Don’t overrun exhaust fans, both bathroom and stove top exhausters. This will pull conditioned air out of your home.

  • Constant air flow helps, so, if used, keep spot fans running while using your central air.

  • Using a programmable thermostat allows you to cool your home only when you need it. However, don’t program extreme temperature differences between occupied and unoccupied periods. Big temperature swings eat up any savings you may gain by a set-back.

  • Different settings in various rooms will help keep everyone comfortable. If you spend most of your time in a portion of your home, zoning can help you to save money on your utilities.

  • Using a ventilator for your attic will help pull the hot air out of your home in the summer time, reducing the load on the air conditioner.

  • Set your thermostat at 85 degrees F when going on vacation or leaving your home for long periods of time. You want to keep that air circulating to prevent high temperatures and humidity from causing damage to your home and your health. Mold and fungus can begin to grow in kitchens, bathrooms, on furniture and in the duct system.